Copenhagen, a Friday in April with a respected colleague - one of the most caring people I know...... what i thought about as i got in the taxi and headed back to the airport and home for the weekend.
With all my previous ranting about how bad things look given all the disgruntled people around the world there is some good news I think. With all my experiences across the globe, I see the vast majority of grunting can be solved by us – everyday people in every part of the organisation. We can do three simple, but very important things:
1. stop grunting ourselves
2. start looking for ways to getgruntled and
3. provide our businesses with solutions for getting gruntled.
Each year businesses spend millions on consultants and agencies to help them find the holy grail of getting gruntled - we/they call it employee engagement. Let’s start by helping ourselves to get engaged or getgruntled, after all, arent we experts at what really turns us on at work?
Grunting is often caused directly by us and how we work with each other each day as much as it is by our organisations or management. The way we choose to talk with each other, how we choose to act with each other and how we choose to react to each other all has an impact on our level of gruntlement. Whether we are managers, supervisors or the people who the work gets done by, we have a huge impact on each others levels of disgruntlement. So therefore wouldn’t you think it’s a joint responsibility to solve?
I believe, The Secret to the first steps to getting gruntled at work, is getting your own mind set right. It starts with you (or me). Here are the simple things I've decided to (try) to live by (OK, sometimes things can still get you pretty disgruntled and we're not perfect creatures are we?) as my starting point - no brainers arent they?:
- use Fair trade – get what you expect, give what other people expect; a fair days work for a fair days pay, a good conversation about an item that's important to another person, providing feedback to someone who requested it; following up that what you said would get done, got done.
- Using basic manners and humanity in all we do - Its more than please and thank you, its about acknowledging people for what they are, people, and to answer the unanswered ‘what’ questions people want to ask but often don’t.
- Substitute facts for fiction – they are always more interesting. Conventional wisdom is not always correct, but facts are.
- Be a special kind of emotional & get people emotional. Humans are emotional, they act emotionally and they work with passion – use the power of emotion the right way.
- Using ‘I’ is ok in the right context: ‘I care about you, I want you to be successful, I need you’.
- Look for the wow factor - How can I wow someone and help them wow me?
- Discretion and honesty above all - I’ll say it again – discretion & honesty above all.
- Give what you can, when you can, however you can. It’s not just about money.
What have you given today – through your time, your effort, a look of interest, or somply a smile?
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